These Terms of Service ("Terms") govern your use of The Vitoo mobile application (the "App"). In these Terms, "we", "us", and "our" refer to The Vitoo. By creating an account or using the App, you agree to these Terms.
1. Eligibility
You must be at least 13 years old (or the minimum age required by law in your country) to use the App.
2. Your Account
To use the App you must create an account with a valid email and a password. You are responsible for keeping your password, PIN, and recovery key confidential, and for all activity under your account.
3. Your Content
You own your content. The photos and videos you place into your vault remain yours.
To provide optional encrypted cloud backup and Family Share routing, you grant us a limited license to store and transmit the encrypted versions of your content on your behalf. This license ends when you delete the content or your account.
You represent that you have the right to store and share the content you upload, and that it does not violate any law or any third party's rights.
4. Family Share
Family Share lets you share specific media items with another user of the App. You are responsible for verifying the recipient's email and delivering the Share Code only to people you trust. You can revoke any share you have sent at any time.
5. In-App Purchases
In-app purchases are processed by Apple under the App Store's standard terms. We receive a receipt from Apple (through our payment processor) so we can credit your wallet.
Credits added to your wallet have no monetary value outside the App and cannot be exchanged for cash. Refund requests should be submitted to Apple at reportaproblem.apple.com.
Because all purchases are consumable, the App does not include a "Restore Purchases" button — Apple's StoreKit does not support restoring consumable transactions.
6. Acceptable Use
You agree not to use the App to:
- Upload, store, or share content that is illegal or that violates anyone's rights.
- Upload child sexual abuse material (CSAM). Such content is strictly prohibited and, where discovered, will be reported to the appropriate authorities to the extent legally permitted.
- Interfere with the App or attempt to access other users' accounts.
Accounts that violate these rules may be suspended or terminated.
7. Encryption & Recovery Key
The App encrypts your content on your device using keys we do not hold. This is what makes your content private.
8. Account Deletion & Termination
You may delete your account at any time from inside the App: Dashboard → Delete Account. Deletion removes your encrypted content, Family Shares you sent, purchase records, security data, and finally your authentication account.
We may suspend or terminate accounts that violate these Terms.
9. Service Availability
We aim to keep the App available, but we do not promise uninterrupted service. The App may be temporarily unavailable for maintenance, technical issues, or events outside our control.
10. Disclaimers & Liability
The App is provided "as is" and "as available", without warranties of any kind to the maximum extent permitted by applicable law. To the maximum extent permitted by applicable law, our liability for any claim arising out of or relating to the App is limited.
11. Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected by an updated "Effective date" at the top of this page. Continued use of the App after a change means you accept the updated Terms.
12. Contact
For questions about these Terms, contact us at info@vitoobox.com.